IT Support Contractor

THE ROLE:

The ideal candidate will possess:

• Minimum of 1 years’ experience or education related to computer technology
• Proven experience with Windows 10/7
• Exposure to Administrating Active Directory and Group Policy
• Knowledge with virtualized desktop systems (VMware Horizon, Thin Clients, etc.)
• Experience supporting VPN and Network connectivity
• Proven experience with helpdesk software and change management systems preferred
• Ability to work in a fast paced, mission-critical work environment
• Ability to occasionally work outside of normal business hours (early mornings, evenings, weekends)
• Strong organizational and time management skills
• Ability to communicate with a variety of audiences, including non-technical users
• A professional demeanor and performs duties in an honest and ethical manor 

The person who secures this role will:

• Provide exceptional support to internal business users always using courteous and professional communication to customers
• Create and update end user support tickets using corporate helpdesk ticket system and escalate tickets to senior staff as needed
• Facilitate and/or execute user access to systems for hires, transfers, and terminations
• Configure, install, and maintain all end user technology (personal computers, laptops, smartphones, printers, etc.) and software
• Follow procedural documentation to setup and provision a variety of different technologies and assist with development and maintenance of documentation and routines
• Manage and maintain IT asset database tracking all equipment, software, and licenses to ensure accuracy and integrity of asset deployments