THE ROLE:
The ideal candidate will possess:
- BS/BA Degree
- CCMP Certification
- Experience rolling out new capabilities or processes to multiple stakeholder groups
- Experience worked in or around big technology teams executing transformational programs
- Ability to understand business problems and bridge with technology capabilities
- Experience with Agile teams and delivery
- Experience as a product owner across multiple Scrum teams or product owner at a Scrum of Scrums level
- Strong, proven problem-solving skills with the ability to quickly analyze issues and focus on potential solutions
- Exceptional customer service skills, in addition to extensive experience working in a team-oriented, collaborative environment
- Ability to communicate effectively with users, executives, and senior leaders at all levels
- Ability to effectively prioritize and execute tasks
- Strong communication, influencing, and presentation skills
- Exceptional organizational skills with the ability to manage multiple projects and teams with competing priorities
- Ability to work in a fast paced, high-tech environment juggling multiple priorities while meeting deadlines
- Ability to maintain a positive attitude in high pressure situations and manage distributed teams with competing priorities with tight deadlines
The person who secures this role will:
- Understand all customer groups and stakeholders of the platform
- Manage effective stakeholder engagement across all levels
- Builds relationships with customers and stakeholders
- Executes effective change management activities from planning, ongoing user engagement and execution for small Agile sprint level changes and large-scale initiatives
- Partner with the product manager and product owners to bring user input and perspective to guide definition of features
- Document customer experience on capabilities
- Understand holistically how users work
- Perform research and interviews to build user flows
- Assess the impact of changes across customer groups
- Facilitate creation of materials for communication, training to enable successful roll out
- Encourage creativity and challenge traditional thinking to provide the best user experience